Refund policy

At WarmziSA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Non-Returnable Items
For hygiene and safety reasons, used wearable products cannot be returned unless the item is defective or damaged upon arrival.

Damaged or Defective Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will gladly assist with a replacement or refund where applicable.

Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed back to your original payment method within a few business days.

Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item received was incorrect or defective.

Order Processing & Delivery
Due to high demand, orders may take 7–14 business days to process before dispatch. Once shipped, local delivery may take an additional 2–4 business days.

Contact Us
For any return or refund questions, please contact us at:
warmzisa@gmail.com